WEBINAR

Date: November 13th, 2024, 15:00 CET

Did you know that 85% of service desk contacts are still handled manually, with 40% being processed through labor-intensive channels like voice and email? IT landscapes become more complex and service desk agents are struggling with growing workloads, which results in slower response times, higher operational costs, and growing frustration for both agents and end-users. The average cost per agent-handled contact has risen by over 25%, reaching $20 per ticket.

Perhaps your organization is also facing these challenges?

At Matrix42, we understand the urgent need for smarter, faster, and more cost-effective solutions. That’s why we’re excited to introduce Matrix42 Intelligence, which enables Service Management organizations to gain rapid benefits from AI while reducing employee fears around the new technology.

It leverages secure, intuitive and helpful AI technologies to accelerate problem resolution, reduce service costs and give agents and end-users more time to focus on the tasks they find most rewarding. And because it’s based on a modern, cloud-based platform that’s designed, hosted and supported in Europe, our customers’ data stays within the EU—safe, secure and segregated from other organizations.

Ready to learn how you can give your service desk agents more time to focus on what matters most and improve your company’s overall service performance?

Fill the form to sign up for the webinar.