Did you know that 85% of service desk contacts are still handled manually, with 40% being processed through labor-intensive channels like voice and email? IT landscapes become more complex and service desk agents are struggling with growing workloads, which results in slower response times, higher operational costs, and growing frustration for both agents and end-users. The average cost per agent-handled contact has risen by over 25%, reaching $20 per ticket.

Perhaps your organization is also facing these challenges?

That's why we're pleased to introduce Matrix42 Intelligence. It allows you to combine productivity-boosting generative AI capabilities with full control over the security and privacy of your data. Matrix42 Intelligence is based on a modern, cloud-based platform that is designed, hosted, and supported in Europe. It keeps customers' data within the EU - safe, secure, and segregated from other organizations.

In this live webinar, our experts will deliver a demo including all Matrix42 Intelligence capabilities as well as valuable insight:

• the three steps to success with AI
• AI use cases at the service desk
• the transformative effect of AI on service management.  

Fill the form to watch the recording of the webinar.