Matrix42 Intelligence

Matrix42
Intelligence - AI your way

Let secure AI take care of repetitive tasks, and empower people to make an impact where it matters the most.

AI Your Way to smarter Service Management

Matrix42 Intelligence revolutionizes service management with secure, flexible, and compliant AI and analytics tools. Optimized for service management, the AI is designed with deep domain knowledge to handle key processes efficiently. End-users benefit from conversational AI and intelligent knowledge discovery, while support agents use out of the box use-cases to streamline ticket lifecycles. Administrators can easily configure their own AI use-cases, enhancing flexibility without requiring technical expertise.

AI Your Way means the flexibility to choose the AI model, your preferred deployment option, and configurable use cases that fit your needs, while at the same time being fully aligned with EU data and AI regulations. This ethical and transparent solution ensures seamless compliance and predictable costs.

AI, now for Service Management

Tailored for Service Management

Purpose-built AI designed for IT and Enteprise use cases, delivering faster, more accurate solutions compared to generalist tools.

Predictable and Transparent Costs

Straightforward pricing keeps budgets manageable and eliminates surprises.

Data privacy, compliance & sovereignity

Designed and hosted in Europe, ensuring data stays local and adheres to GDPR and EU AI Act standards. Secure AI gives you full control over your data.

Flexible AI

Choose the AI model, pick your preferred deployment option, and configure your own AI use-cases.

Boost Productivity and User Experience

Simplifies workflows, empowers conversational channels, and automates tasks, improving satisfaction for both agents and end-users.

Healthcare professional working on a computer

"AI Chatbot reduces incoming traditional inquiries such as calls, emails and tickets, and directs users to self-help resources."

European public health organization

"We are more than excited to use the new and secure AI technology. The solution makes it easier for agents to produce more comprehensible answers and reduces response times."

University of Eastern Finland

What can Matrix42 Intelligence do?

Matrix42 Intelligence combines Assisted AI, Proactive AI, and Autonomous AI, tailored for service management excellence.

AI Knowledge Discovery

Find the information you need, right when you need it. Our platform empowers end-users with seamless knowledge discovery through self-service portals, chat, or tools like MS Teams, making support effortless.

AI Search

Discover what you need instantly with our smart search solution. Designed for end-users, it provides intelligent, structured results, giving you quick access to KBAs, tickets, and essential information.

AI Knowledge Discovery

Empower your support team with faster knowledge access. Our tool streamlines discovery within service management systems, pulling insights from multiple sources to help agents assist end-users efficiently.

AI Search

Equip your team with a powerful smart search designed for agents. It delivers intelligent, structured results, providing quick access to KBAs, tickets, and essential resources for faster, more efficient support.

AI Similarities

Resolve issues faster by identifying similar tickets, requests, and KBAs. It empowers agents to address challenges with speed and accuracy.

AI Classification

Stay on top of your support workload with a tool that prioritizes tickets based on urgency and impact. Using insights from current and past requests, it suggests categories and priorities to help your team focus on what matters most.

AI Summarization

Quickly understand reassigned tickets through clear, concise summaries. Create highlights of key resolution details for a particular ticket.

AI Root Cause & Next Steps

Uncover root causes in no time and delivers quick, actionable next steps. Empower your team to troubleshoot effectively and resolve issues faster.

AI Communications Assistance

Connect with end-users effortlessly using a tool that enhances multi-language communication. It helps craft, refine, and perfect email and chat messages to ensure clarity and professionalism across languages.

AI Knowledge Creation

Improve knowledge base quality effortlessly with a tool that creates Knowledge Base Article (KBA) drafts from current or past tickets. Save time while ensuring accurate and comprehensive documentation for your team.

Insights

Maintain top-notch service quality with a tool that proactively detects patterns, such as potential major incidents. Minimize downtime and address issues before they escalate.

Latest on AI

Service Management

Success Story: The City of Tampere's Journey with Matrix42, the European Choice in service management

April 15, 2025

How Technology is Revolutionizing Service Desk Communications

March 13, 2025

ITSM

Consumerization of IT Support - Can the Service Desk keep up?

March 04, 2025

Service Management

Unlock Efficiency: Getting Started with AI in Service Management

February 10, 2025

How to start with AI in Service Management