Deliver growth and exceptional service with AI
Matrix42 Intelligence helps you accelerate problem resolution, reduce service costs, and give agents and end-users more time to focus on the most rewarding tasks.
Key benefits for your Service Desk
Productivity & experience
Let your teams and users do more with easy and intuitive functionality, digital self-service, and the automation of routine tasks.
Reduce service costs
Reduce the cost per ticket by empowering users to solve common problems and agents to handle more requests more productively.
Data privacy & compliance
Benefit from AI on a European Service Management platform. Your data stays local, safe and segregated from other users’ data.
Increase value over time
Use secure AI to continuously improve your ability to resolve issues faster, hence increasing service desk productivity over time.
Higher quality support
Benefit from automated updates of your knowledge base based on closed tickets. Content is rewritten for clarity and compliance.
Elevate efficiency and experience
Matrix42 Intelligence helps your teams to do much more while providing better service quality. The powerful yet responsible AI solution improves how your resources and data are used and delivers valuable insight into your service desk operations.
More technology: Your AI comes on an integrated platform. It offers interaction and deep integration with Matrix42 solutions.
More expertise: You get better insights and data control than general-purpose AI, with specialized IT expertise and European data privacy compliance.
More efficiency: by streamlining data management, expanding the knowledge base, and reducing inefficiencies in data transfer.
More for less: Affordable for mid-sized businesses with an easy-to-use, one-click interface that increases productivity.