Matrix42 - The European Choice in Service Management

More than 4,300 organizations across Europe trust Matrix42

Innovate with AI - on your own terms

Powerful AI capabilities bring benefits to every role and accelerate the move to proactive service management. You stay in control at every step, choosing which use cases to build, which models to use, and where your data resides.

AI Your Way

AI-powered service management – delivered your way

You want the benefits of modern service management, but you don’t want to lose sight of your data. Matrix42 has the answer: a comprehensive, AI-powered platform that delivers cloud and AI your way. It's never been easier to start your service delivery transformation.

Comprehensive platform

Automate service management for greater efficiency, with full visibility and integration of your IT and software assets. Optimize the end-user experience, and keep your services, identities and endpoints secure.

Fast time to value

Get started quickly and easily, with key processes and capabilities out of the box and expert help with onboarding. Then easily scale, adapt and reconfigure as your business needs evolve.

Cloud your way

Stay compliant with EU and industry data regulations. With Matrix42 you can choose the hosting model that best meets your policy and compliance needs—cloud, private cloud or on-prem.

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Made in Europe

Mitigate risk with a software platform that’s built, hosted and supported in Europe. With local-language support teams and a network of local partners to help you at every step.

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Transforming service management across industries

Organizations of all sizes choose Matrix42 for modern, AI-powered service management.

High-Tech Modern ITSM at Infineon AG

German semiconductor company achieves ROI within 12 months with a tailored Matrix42 ITSM and Service Catalog solution for 25,000 employees.

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Industry recognition for Matrix42 service management

IT Service Management, SERVIEW GmbH

Service Desk, techconsult GmbH

PinkVERIFYTM Certified 11 Processes

What our customers say

"Matrix42 was able to comprehensively cover all of our requirements within our budget."

Eva Schadinger Central IT Service, University of Vienna

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"The great strength of the Matrix42 solution lies in the fact that it does everything so well."

Thierry Tellier Deputy Head of IT Operations, FAYAT

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"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."

Matthias Doll Head of IT, Sprinkenhof

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