The installation and provision of software sounds simple but is often expensive and time-consuming.
One reason is the use of different special solutions for client management, software asset management and ITSM. Moreover, workflows for technical provisioning, commercial review, authorization, and license compliance do not run synchronously but generate data silos and cause manual tasks for IT departments.
Many IT professionals demand workflow automation. But how to do so?
Hendrik Ambrosius will demonstrate in two live demos how IT organizations:
60 minutes of new ideas to automate silo-based service workflows, to optimize user experience, and to reduce time-consuming routine activities.