Matrix42 Enterprise Service Management | IT Service Management

Digitalize & Automate 2024

Digitalize & Automate – Tuesday, October 1st, 2024. The yearly streaming event from experts for experts in ITSM, ESM, IAM and AI.

ITSM Buyer's Guide

The selection of a new ITSM tool should be well thought out, but not complicated. Our ITSM Buyer's Guide helps you to analyze your needs in a structured way, set up an efficient selection process and get the key stakeholders on board.

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AI IN SERVICE MANAGEMENT

Helping service desk teams and end-users to work smarter and solve issues quicker at a lower cost of service.

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From questions about implementation and products, to trials and pricing, we have all the knowledge you need to help get you started.

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Meeting Your IT Goals

End User Experience

Self-service tools designed to build shareholder value by increasing user satisfaction and departmental efficiency.

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Process Efficiency

Increase productivity using flexible and highly scalable tools that transcend lines of business.

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Cost and Compliance

Build a strong financial foundation that helps you take control of governance, risk and compliance.

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Operational Agility

Know what’s in your enterprise, secure it, and maintain uninterrupted business continuity.

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Intelligent Automation

Gain control of complex manual processes through autonomous execution.

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IT Service Management

Automate your service desk and make your IT infrastructure work harder – meaning less work for your team, and higher customer satisfaction.

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IT Asset Management

Track and manage all your IT assets in one place – with a comprehensive inventory and intelligent updates.

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Unified Endpoint Management

Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory – from one single platform.

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Software Asset Management

Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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Endpoint Data Protection

Secure your endpoints at every possible point and stop valuable data from leaving your company.

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SAP Compliance

Identify licenses you don't need, remove duplicate user accounts and optimize your software licensing. Making license audits transparent and verifiable.

Remote Assistance

Fully-integrated web-based solution that allows you to access and control your remote computers and servers from a centralized web interface. With this solution, you can remotely troubleshoot and maintain your devices, transfer and synchronize files, and resolve issues without requiring an IT expert to be physically on site.

Discovery and Dependency Mapping

Automatically capture and monitor your IT landscape in real time. Get full visibility of all your business services – apps, network, cloud, storage, and devices.

Premium Support

Get customized, priority 24/7 support and maintenance. With a dedicated support person, higher SLAs and extensive maintenance services.

Oracle Compliance

A comprehensive inventory of all your Oracle Database products, options and packs – so you can stay compliant, save costs and be audit-ready at all times.

IBM Compliance

See your entire IBM license usage and optimize your costs. With a comprehensive dashboard, you'll have maximum transparency to minimize audit risks.

License Intelligence Service Premium

Accurately detect and manage your licenses. With continuous updates, it automatically identifies over 115,000 software products from more than 8,750 vendors.

Cloud Cost Management

Track cloud spending from Microsoft Azure, AWS and more. Maximize costs and stay compliant when using hybrid benefits or bring your own license programs.

IT AND ENTERPRISE SERVICE MANAGEMENT PUREPLAY SOLUTIONS
MATRIX42 NAMED TOP VENDOR 2023

Customer Satisfaction

Global Winner

Market Leader

Price Versus Value

Recommendation Index

Make good, more efficient

Just because your current system works well, doesn't mean it's optimized. See why thousands of businesses choose Matrix42.

51%

ROI using our ESM Platform

10M

Daily users worldwide

93%

Customer satisfaction rate

Quicker to implement

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Digitalize & Automate 2024

ITSM Buyer's Guide

AI IN SERVICE MANAGEMENT

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