How do you go beyond the complexity of a company's processes to offer simple, effective services to employees?

Yoann Gouyer - Director of Support at CORA - talks about the project, the initial expectations and the strategy adopted, as well as the pitfalls to avoid in order to achieve success on the subjects of unification, digitization of IT and business processes such as HR requests, task automation, cost monitoring and the experience for group employees.

Key words: ITIL processes, Asset Management, License Management, Service Catalog, Workflows.