Matrix42 Service Management
Modernize your Service Management - Escalating IT complexity is holding European organizations back — limiting productivity and service experience. Transitioning to AI-native Service Management is no longer optional; it's a strategic imperative to stay competitive, reduce costs, boost service experience, and ensure compliance.
Comprehensive Service Management That Fits Your Budget
Matrix42 Service Management solution addresses the full spectrum of modern service delivery needs:
Processes across the organization
Automate IT and business support services to increase efficiency
Assets
Gain full visibility into your IT and software assets and integrate them with service processes
Experience
Optimize the end-user experience as a core part of service delivery, including end-point management and remote assistance
Security
Secure services, digital identities and endpoints with robust protection
Matrix42 Enterprise Service Management brings this all together for an investment that makes sense — enabling you to manage services across the organization by connecting them to the underlying assets, identities, and endpoints.
The European Choice in Service Management
Built, hosted, and supported in Europe with uncompromising focus on data privacy, compliance, and local expertise.
Fast time to value with future-proof flexibility
Matrix42 Service Management lets you get started quickly and easily, with full flexibility to scale, adapt and configure as your business needs evolve.
Software made in Europe
Designed to meet European standards for data protection, sovereignty, information security and AI (e.g., GDPR, NIS2, DORA, EU AI Act), Matrix42 ensures your IT operations are secure and future-proof.
Cloud Your Way
Choose the deployment model that fits your needs — cloud, private cloud, or on-prem — without compromising on functionality, data governance, or innovation.
AI Empowering Every Role in the Organization
Matrix42 Intelligence brings AI to every role in your organization - on your terms - driving efficiency, control, and a superior service experience.
AI-native Enterprise Service Management
Unify IT, HR, Finance and Facilities services, and even more under one intelligent platform that orchestrates service delivery across your entire enterprise ecosystem.
IT Service Management
AI-powered IT Service Management that offers a quick start with key processes and scales with your demands.
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Enterprise Service Management
Powerful Service Management with out-of-the-box processes that let you go beyond IT.
Learn moreTrusted by Industry Leaders
Organizations across sectors rely on Matrix42 to transform their service delivery and drive digital transformation.
High-Tech Excellence. ROI in 12 months with ITSM and Service Catalog for 25,000 employees.
Infineon AG
Enterprise-Scale ESM. European manufacturer achieved 20 years of digital excellence through deep service automation, transparency, and cost optimization.
SIEGENIA
Public Sector Efficiency. Conversational AI handles high inquiry volumes efficiently in the public sector
EDUFI