HR Service Management
Transparency of operations and advanced analytics provide a unique opportunity for HR professionals to position themselves as fact-based, strategic partners for businesses.
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Digitize your HR Services
Improve employee experience and increase their satisfaction with an intuitive one-stop-shop HR Service Management Solution.
Free your HR team from routine tasks. HR cases and service requests can be automated, recorded, and channeled digitally from the self-service portal to different queues. This will save your team from phone calls and shared inboxes that need to be processed manually.
Help people managers stay up-to-date with instant data. Governance, demand, resource and cost management will become transparent with our easy-to-use service management solution that works with leading HR tools.
Improve Your Employee Experience
Single location for all requests, cases, and information
Easy communication and instant status updates
Organize knowledge base articles surrounding all areas of operation
Manage Performance Based on Data
Request, review and react to service feedback
Instantly review operations through real-time graphs, lists and calendars
Get the full picture by integrating with your existing tools
Utilize Your Resources Better
Automate repetitive task to increase efficiency
Easily escalate or redirect cases to the appropriate individual
Seamlessly collaborate across teams for sharing tasks and information
Co-create online reports
Self-Service Portal
Our intuitive self-service portal enables organizations to simplify HR services, improve experience and deliver a competitive edge.
- Fast, intuitive and graphic interface
- Guided offering linking multiple services such as on-boarding
- Self-help knowledge center for users
- Embedded approvals and company-wide announcements
- Easily customize or add any services to meet your needs
- Limit offerings based on price, role or any other chosen aspect
- A central location for all employees
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Service Management Tool
The service management tool allows service providers to easily complete a variety of daily tasks. Users can easily react to or search for key information, review service levels, cases and automate repetitive tasks.
- Easily limit access with role-based permissions
- Sort data based on included information
- Instantly and visually review current service levels
- Graphic, customizable, and searchable dashboards
- Visual reporting with exportable graphs and data
- Instant feedback and reporting
- Easily manage service levels, equipment and more
- Record key vendor information and easily manage budgets
Simplify HR Service Management
Boost productivity in handling service requests and enable seamless collaboration across teams. With advanced analytics and customizable tools, M42 Professional enables your HR team to focus on impactful work instead of an endless list of tickets.
