ENTERPRISE SERVICE MANAGEMENT
The foundation of your digital transformation.
Automate processes. Increase performance.
Improve employee experiences by integrating human interactions, digital services, and IT systems. Plus with a no-code approach, it's easy to transform your processes.
Enhanced user experience
Help your users achieve more with less resources. Let users access all IT and non-IT services easily through a self-service portal – even on the go.
Eliminate manual processes
Automate your entire service process framework. From orders and approvals, to license checks and installation – including inventory and cost allocation.
Integrate all services
Get access to our Self-Service Portal, Service Catalog, Service Desk and Software Asset Management with Workflow Studio – all in one solution.
3 ways it can transform your business
We get it, no two businesses are the same. That's why there's a number of ways you can use our ESM platform within your work.
Make offboarding secure
Quickly restrict employee access to company data and applications when they leave. With automated workflows, you can automatically block access to your files, data and network.
Streamline support
Automate simple service requests, like password resets, via the Self-Service Portal, or a virtual agent. You can even integrate Microsoft Teams to offer 24/7 support.
Improve service levels
See in-depth data analysis for ticket submissions and runtime, resolution timeframes, cost drivers, and utilization. So you can see where you can optimize or support further.
Our ESM in action
"Users can order software in the Service Catalog, and approved applications are automatically installed on the device."