Matrix42 Downloads
In this section you can download white papers, e-books, guides, market studies and much more.

RIA-Market Study 2024: Matrix42 - the top choice for IT and Enterprise Service Management
White papers
How to start with AI in Service Management
Helping service desk teams and end-users to work smarter and solve issues quicker at a lower cost of service.
Identity Governance and Administration
Learn how IGA can offer a clear added value in areas such as HR, IT, and finance and cybersecurity.
Navigating NIS2 & DORA
How to fulfill requirements and manage risks with the new NIS2 and DORA guidelines.
Cloud Your Way
Take charge of your cloud solutions with Cloud Your Way, a flexible approach that lets you choose public, private, or on-premises deployment models to suit your business needs.
Guides and ebooks
ITSM Buyer's Guide
The ITSM Buyer's Guide helps you to analyze your needs in a structured way, set up an efficient selection process and get the key stakeholders on board.
ITIL 4: Agile revolution or repackaging the old?
How does the latest version of the ITIL framework add value to ITSM?
Market studies
RIA-Market Study 2024
Matrix42 - the top choice for IT and Enterprise Service Management.