Skip to content

Matrix42 Effie AI for Agents

The AI assistant that gives your Service Desk agents superpowers

Effie AI

Effie AI for Agents is a friendly digital assistant for IT Service Management. It uses generative AI to give your agents superpowers - helping them to solve issues faster and at a low cost of service.

We deployed Effie AI on the Matrix42 Service Desk last year. In the interview below, Aleksi Koli shares his thoughts on how Effie AI transformed his daily work as an agent. 

 

What’s included in Effie AI for Agents?

Four productivity-boosting features help agents to handle more live chat sessions, respond faster to email queries, and close tickets more efficiently.

Matrix42_7_Boost Productivity

Effie AI Summarizer

Configurable AI to get ticket overview at a glance

 

Identify key topics in tickets at a glance with configurable content creation.

 

  • Get automatic ticket summaries

  • Get contextual suggestions

  • Translate any text

  • Configurable AI to uild your own use-case prompts for the Language Model

Matrix42_1_Time_White

Effie AI Chat

Handle more live chat sessions

 

Enable agents to power through more live chats at once. Effie AI Chat autogenerates useful, relevant live chat prompts at the click of a button, whenever agents need a helping hand.

 

  • Making accurate, contextual suggestions

  • Translating unclear language into simple wording

  • Using predictive sentence completion to save time

  • Building rapport by writing in your brand voice

Matrix42_14_Increase Productivity

Effie AI Email

Answer email queries faster

 

Boost agent productivity and take your email response times to the next level. When agents need to provide knowledgeable answers fast, Effie AI Email autogenerates smart, relevant email responses at the click of a button.

 

  • Making accurate, contextual suggestions

  • Translating unclear language into simple wording

  • Using predictive sentence completion to save time

  • Building rapport by writing in your brand voice

Matrix42_11_Security

Effie AI Ticket

Close tickets faster

 

Identify key topics in tickets at a glance with configurable content creation.

Effie AI Ticket saves agents time by categorizing new tickets, summarizing the issue, and suggesting relevant solutions based on similar issues handled in the past.

Why use Effie AI for Agents in your Service Desk

Matrix42_Website Content_Black Icons_Final_24_Checklist

Reduce service costs

Effie AI dramatically reduces handling costs by enabling agents to handle more enquiries, more productively.

Matrix42_Website Content_Black Icons_Final_30_Asset Management

See value fast

Simple configuration tools for email and ticket-handling help you get started fast.

Matrix42_Website Content_Black Icons_Final_29_ESM

Keep control of data and AI

With Effie AI you’re in control of how and where your data is stored and handled, and which generative AI models you use.

Matrix42_Website Content_Black Icons_Final_28_Error

Meet transformation goals

Effie AI helps you meet your digital transformation goals by boosting agent productivity and automating routine tasks.

Matrix42_Website Content_Black Icons_Final_26_Migration

Gain more value over time

Effie AI uses generative AI models to continually improve its ability to help, increasing agent productivity over time.

Matrix42_Website Content_Black Icons_Final_25_Alert

Boost agent satisfaction

Agents spend less time repeating manual tasks and more time solving complex issues, boosting job satisfaction.

See Effie AI in action

Ready to learn more about Effie AI for IT Service Management? Ask us for a demo today!

 

Get in touch!

effie-ai-illustration-4